Dale White
Did a new update happen? Because I followed all the instructions to the letter. At first, my right hearing aid would not connect. Now, the last three times, I've had to reinstall the app because neither hearing aide is connecting. I brought them to my audiologist 2 times, and they still will not connect.The last time they went back to Resound to rebuild them. And... It finds them. But it does not connect. What gives? This is a big steaming pile of BS.
6 people found this review helpful
Hey Dale, we sincerely apologize for the troubles you are having. We'd be happy to take a look into this for you, please contact the support team at resoundappsupport@gnresound.com. Thank you.
Bob Arney
- Flag inappropriate
- Show review history
App is great - when it works. The problem is the app keeps randomly closing and disconnecting from the heating aids. I have uninstalled and reinstalled the app multiple times, cleared the cache, granted all permissions, and made all settings changes possible and nothing seems to work. Update 3/13/2024: I notified support and all they said was that my Motorola is not compatible and they would not be liable for any damage. With that I revised my rating to one star - no support and useless to me.
6 people found this review helpful
Hey Bob. We'd be happy to take a look into this for you, please contact the support team at resoundappsupport@gnresound.com. Thank you.
Jim Alexander
- Flag inappropriate
- Show review history
Hearing aids worked well for two months. Did an update in December. Instantly lost, "front focus ". That was one of the reasons I bought these HAs. Emailed support. Never got reply. Two days ago went to open app. Realized too late it was another update. Was watching TV. Immediately, streaming started dropping. On a few minutes, off quite awhile, then on for a short time. After losing front focus I intended to never do another update. Screwed up. Now, it's almost impossible to watch TV.
20 people found this review helpful
GN Resound
February 1, 2024
Hey Jim, we sincerely apologize for the troubles you are having. We'd be happy to take a look into this for you, please contact the support team at resoundappsupport@gnresound.com. Thank you.